| With
products and services evolving so rapidly in modern business, it’s
easy to see why employers can’t simply rely on great hiring
practices. Even when a business hires the very best educated or
experienced employee, it is likely that a person’s skills
will be outdated within a few years, and consequently he or she
must be replaced or retrained.
Nevertheless,
organizations constantly struggle to justify the expense of training
and to increase the returns on their investment. Here are five tips
for increasing your success:
1.
Determine if the problem is really a training issue. Trainers often
bear the burden of “fixing” problems that can’t
really be solved in a classroom or other instructional setting.
Training may not be the answer if workers do not know what is expected
of them, if they do not have needed resources, or if they do not
receive feedback about their work. This may also be true if doing
the job right is punishing, or doing it wrong is rewarding.
Training
typically solves a finite list of performance issues, such as when
workers have never been trained to do the job; if they have skill
deficiencies; if they once could do the job, but no longer can;
if there’s inadequate opportunity to practice; if tasks and
solutions have changed; and if new procedures have been established.
Most other issues may demand an intervention other than training.
2.
If training is deemed appropriate to solve a performance issue,
make sure clear business goals have been identified and communicated
by management. Workers who understand the expected outcome of training
and feel supported by employees above and below their own level
often retain the information much longer than those who do not have
this support.
3.
Make sure workers are apprised of the benefit to them
of taking the training. Remember, “they need” is not
a true need; only “we need” will result in effective
training and performance changes.
4.
Make certain the benefits of training outweigh the costs. This includes
development and design, production, instructional expenses, trainer
and trainee overhead, lost opportunity, etc. Sometimes job aids
or a job re-design to match existing skills may be a more cost-effective
solution.
5.
Use sound instructional systems design to develop the training.
This usually requires a professional who is well-grounded in instructional
models and can methodically devise learning activities shown to
transfer to the workplace well after the training event has been
forgotten. The chances of success are much higher if trainers and
training designers know their jobs first. Only then can they help
train others.
These
few items, if attended to in the design and delivery of training,
can give an organization a decisive advantage. Business changes
rapidly. Be ready to change along with it by employing exceptional
training practices.
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